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TERMS AND CONDITIONS OF USE | WAVE

Effective Date: 18-05-2025

These Terms and Conditions ("User Agreement") constitute a legally binding agreement between you ("User," "you," or "your") and Wave ("we," "us," "our," or the "Platform"), available at https://www.wave-length.in/ and app.wave-length.in, or such other URL as we may designate.

By creating an account, accessing or using the Platform, or accepting these Terms & Conditions during registration, you confirm that you have read, understood, and agreed to be bound by this User Agreement, our Privacy Policy, and all other applicable terms. If you do not agree, please discontinue use of the Platform.

1. NATURE OF SERVICES

Wave is a digital platform offering online psychological and AI companion services. It connects users with qualified therapists, counselors, peer listeners, and wellness coaches (collectively, "Wellness Professionals"). These Wellness Professionals are independent contractors and not employees of Wave.

Wave also offers access to an AI-powered wellness companion designed to provide non-clinical emotional support. The Platform facilitates, but does not supervise or control, the services provided by Wellness Professionals.

Services may include, but are not limited to:

  • Virtual therapy and coaching sessions

  • AI-powered emotional wellness support

  • Self-guided wellness modules and digital journaling tools

While we strive to offer effective, professional services, we do not guarantee specific results. You should assess the suitability of services based on your own needs. We may discontinue services from a particular Wellness Professional at any time; users will be notified and provided alternatives.

2. DISCLAIMER

Wave is not an emergency service. If you are in crisis, experiencing suicidal thoughts, or in need of immediate assistance, please contact local emergency services or visit the nearest hospital.

Wellness Professionals on the platform are not equipped to handle psychiatric emergencies or severe clinical conditions. Wave does not offer diagnoses or prescribe medications.

3. TERMS OF USE

By using the Platform, you affirm that:

  • You are at least 18 years old

  • You have the legal capacity to consent to this Agreement

  • You are providing accurate, up-to-date information

You agree to:

  • Use the Platform lawfully and ethically

  • Maintain confidentiality of your login credentials

  • Not post or share content that is offensive, defamatory, or infringes on others’ rights

Consent to Data Processing:
By creating an account and accepting these Terms & Conditions, you explicitly consent to our collection, processing, and storage of your information as outlined in our Privacy Policy. Certain features of the Platform require this data processing to function.

4. PAYMENT AND REFUNDS

You agree to pay all fees associated with services you access through Wave. Charges must be paid upfront. Internet or mobile usage charges are your responsibility. Refunds, where applicable, will follow our Refund Policy.

5. INTELLECTUAL PROPERTY

All content, branding, software, and user interfaces are the intellectual property of Wave or its licensors, unless stated otherwise. You may not reuse, copy, distribute, or republish any materials without express written permission.

6. INDEMNIFICATION

You agree to indemnify and hold harmless Wave, its officers, employees, affiliates, and licensors from any claims, losses, liabilities, damages, or legal fees arising from:

  • Breach of this Agreement

  • Your misuse of the Platform

  • Third-party data shared or accessed through your account

7. GRIEVANCE REDRESSAL

For any concerns or complaints, please contact our Grievance Officer:

Name: Aastha Gupta
Email: aastha@wave-length.in

We will make reasonable efforts to resolve your concern within one (1) month.

8. TERMINATION

Wave reserves the right to terminate or suspend access to any User for misconduct, misuse, or breach of terms. Termination may occur without prior notice.

You may close your account at any time. Outstanding dues must be paid before closure. Data deletion requests must be submitted via email. Some data may be retained per applicable laws.

9. LIMITATION OF LIABILITY

Your use of the Platform and services is at your sole risk. Services are provided "as is" and "as available" without warranties of any kind.

Wave disclaims any responsibility for the accuracy or reliability of third-party content, links, or external resources. We are not liable for damages arising from the use or inability to use the Platform.

10. NOTICES

Notices from Wave will be sent via email, website banners, or other appropriate channels. You are responsible for maintaining a valid email address in your account.

11. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of the courts in Delhi.

12. CONTACT INFORMATION

Contact No.: +91 8739900032
Email ID: aastha@wave-length.in

Last Updated: 18-05-2025

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