Privacy Policy

Wave is committed to protecting your privacy. This Privacy Policy outlines what personal data we collect through our AI-powered emotional wellness app, how we use it, and your rights regarding that data.

User Consent

We collect personal data only when you have provided your explicit consent. Consent is obtained when you accept our Terms & Conditions during account registration or first use of the app. By agreeing to the Terms & Conditions, you are confirming that you understand and accept how your data will be collected, used, and stored as described in this Privacy Policy.

You can withdraw your consent at any time via the app settings or by contacting us. If you do not consent, you should not use the app, as certain features will not function without data collection.

Data We Collect and Why

With your consent, we may collect:

• Conversation & Media Content
  What: Your chat messages and any voice/video recordings you provide.
  Why: To personalize the AI’s responses and feedback (including analysis of tone or expressions).

• Mental Wellness Inputs
  What: Information about your mood, wellness goals, or mental health history.
  Why: To tailor our recommendations and support to your needs.

• Account Information
  What: Your name, email address, phone number, and login credentials.
  Why: To create and manage your account, verify your identity, and communicate with you (e.g., to send session reminders).

• Device & Usage Data
  What: Device details (model, OS, IP address, general location) and app usage logs.
  Why: To ensure the app functions properly on your device, improve our services via analytics, and maintain security.

Data Sharing

We do not sell or rent your personal information. We only share your data:

• With trusted service providers who help operate the app (cloud hosting, analytics, AI processing) under confidentiality agreements.

• If required by law or to protect the rights and safety of Wave, our users, or others.

• As part of a business transfer (such as a merger or acquisition). Your data may be transferred to a new owner but will remain protected under this Privacy Policy.

Data Security

We use industry-standard security measures to safeguard your information. All personal data is encrypted in transit and at rest on secure servers. However, no method of transmission or storage is completely foolproof, so we cannot guarantee absolute security.

Your Rights

You have certain rights regarding your personal data:

• Access & Portability – Request access to the data we hold about you (and receive a copy in a portable format).

• Correction – Ask us to correct or update your personal information if it’s inaccurate.

• Deletion – Request deletion of your personal data and account.

• Objection/Withdrawal – Object to certain uses of your data or withdraw consent you have given.

To exercise any of these rights, please contact us at the email below.

Age Restriction

Our services are for adults only (18+). We do not knowingly collect information from anyone under 18, and we will delete any such data if discovered.

Contact Us

For any privacy-related questions or requests, you can reach our Grievance Officer, Aastha Gupta, at aastha@wave-length.in.

Acceptance

By creating an account and accepting the Terms & Conditions, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Wave app.